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ShopEase: A Generative AI-Based Multi-Agent Framework for Intelligent Enterprise Customer Support Using Hybrid Retrieval-Augmented Generation

Researchers introduced ShopEase, a Generative AI-based multi-agent framework designed for enterprise customer support that integrates LLaMA 3.2, CRM data…

arXiv – Computation and Language Read original report

#multi-agent#customer support#RAG#LLaMA#generative AI#Ollama#AI Agents#AI

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arXiv – Computation and LanguagePrimary source

ShopEase: A Generative AI-Based Multi-Agent Framework for Intelligent Enterprise Customer Support Using Hybrid Retrieval-Augmented Generation

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